Mercedes-Benz has been recognised as becoming the greatest automotive manufacturer in the country for providing superb customer service in the latest UKCSI survey published by the Institute of Client Service.

No other automotive brand was regarded to serve its customers too as Mercedes-Benz following the results of the not-for-profit organisation's latest survey, which is compiled every 6 months via an online questionnaire of 26,000 Uk consumers.

Additionally to winning the Automotive Uk Customer Satisfaction Award outright, Mercedes-Benz was positioned 15th best Organization in the Uk for customer satisfaction. Other companies that featured within the top 15 included John Lewis, Waitrose and Virgin Atlantic.

Consumers were asked to rate a company on a host of criteria, which spanned from its items, how it handled customer enquiries to its reputation and also the value its services represent. A lot emphasis was positioned on the company's employees with consumers commenting on each and every aspect from their appearance and helpfulness to their competence and friendliness.

Mike Belk, Managing Director Client Services Group Mercedes-Benz United kingdom, said: "This award underlines our commitment to providing our customers with an unrivalled automotive retail encounter and not only proves that we're class leaders in our sector, but also shows that we're one of the best companies within the Uk for keeping customers satisfied.

Ford Motor won a new trial inside a lawsuit more than brain injuries suffered by a teenager in a Bronco II rollover accident that resulted in a $31 million jury award towards the automaker.

The South Carolina Supreme Court discovered a judge overseeing Jesse Branham III's case allowed the teen's lawyers to use inadmissible evidence to convince jurors Ford officials knew the sport-utility vehicle was defectively created and had a propensity for rolling more than.

The judge also shouldn't have allowed Branham's attorneys to provide evidence of Ford executives' pay when seeking punitive damages towards the automaker throughout the 2006 trial, the court mentioned.

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